Shopping for your home should be fun, so don't be afraid to mix things up! If an item isn't the perfect match, return it for a refund within 30 days of delivery in the original condition and packing.
*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*
Modern Norms Co. does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will process the return which will take 2-3 business days.
As long as your product has not been submitted for fulfillment by us, within 24 hours, we can cancel the order. Past 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We'll provide the return instruction for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*If you have place an order from us but did not receive your order after the guaranteed period. Please submit a refund requests by sending a message on Contact Us page.